Hope to have some house pics shortly. Until then, I leave you with this.......I HATE Comcast!!!
The End.
Thursday, July 5, 2012
The move has been made.....
Hope to have some house pics shortly. Until then, I leave you with this.......I HATE Comcast!!!
The End.
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Hi there! I work for Comcast. What happened? Let me know if I can help.
ReplyDeleteMark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
Want to help??? How about finding 1 of the 4 faxes I've sent to transfer my service, process it and let me quit having the EXACT SAME CONVERSATION over and over again with your representatives. This has been going on now since June 29th!
DeleteWhitney
Creepy! Are you stalking us now, Comcast? Long story short, you charge too much for your service, you have awful customer service, you screwed up our account when we moved, you screwed up again, you screwed up again, I told my wife to cancel and switch to DirecTV because of your incompetent customer service reps--luckily for you I had to go to work that day so she kept us as your customers--and, frankly, I would rather be skinned alive and rubbed down with cayenne peppers than deal with a phone call with one of your reps again. At this point, there is nothing you can do to win back our loyalty or make us "satisfied" customers. Personally, I think that your service should be a background player in our lives--in my idyllic world, the cable and internet should simply work, we would pay a reasonable amount when you send us our monthly bill, and good times would be had by all. But, because of our unhealthy reliance on your overpriced internet service, you have become a necessary evil in our lives due to the dearth of competition in our area (although Centurylink is looking rather tempting) because I don't have the time or energy to take a serious look into satellite options. So, congratulations, Comcast, out of all of the institutions we deal with on a regular basis, you have secured your place as our least favorite customer experience (we fired AT&T last week, with which you were probably running a dead heat for most awful necessary-service-company on earth. Think about that for a minute...you are in AT&T territory here. Seriously.). By the way, my wife (the owner of this blog), has been on hold with Comcast the whole time I have been typing this response because your brilliant customer service reps have been befuddled for two weeks now by how to transfer our account from our old house to our new house while simultaneously changing service at our old house into the new resident's name (despite faxing you closing documents for the purchase of our existing house, you refuse to transfer service into our name at the new house because some random person still has an active account at our address). So, that's the gist of it. Have a good day.
ReplyDeleteJody